QAre there any limitations to the program?
A
The vacation savings matching credit program is subject to the following limitations:
-
Vacation savings and match can be used with participating hotels and resorts booked through the Adestinn website. Other vacation costs
(airfare, cruises, etc.) are not in the program.
-
Taxes may not be paid with the match portion—they are paid as a direct pass-through.
QCan I use my Adestinn to book a Cruise or other Travel expenses?
A
No.
QWho provides the match?
AAdestinn works with employers, benefits brokers, insurance companies, hotels, and
hospitality-industry services firms to provide the match.
QWhat is the Annual Deposit?
AThe Annual Deposit is the first $100 you transfer to your Adestinn Vacation Savings Account
in a given member year (based on your first link date), including when you initially enroll
in the program. It is not a separate deposit. The Annual Deposit serves to open and maintain
your Vacation Savings Account and is available for you to spend on vacations, but does not
earn the 50% matching credit.
QDoes my employer or insurance carrier currently participate in the 50% Vacation Saving Matching Credit Program?
AContact us at to see whether your company is participating in the program.
QDoes Adestinn work with payroll deduction, credit cards, and direct bank transfers?
A
It is easy to schedule savings to your Adestinn Vacation Savings Account through direct
bank transfers. Adestinn does not accept credit cards or offer payroll deduction.
QIs there a min/max on the amount I can contribute?
A
Based on your contribution schedule frequency, here are the ranges:
Weekly - $10.00 - $100.00
Bi-weekly - $20.00 - $200.00
Semimonthly - $20.00 - $200.00
Monthly - $25.00 - $400.00
If you book a vacation where your contribution schedule will not fully fund your vacation, PerfectSaver® will calculate the appropriate savings goal for your booking. This change has no limit and will only be in effect until your vacations have been funded. Then your savings goes back to your standard scheduled amount.
There is a $10,000.00 maximum contribution balance you can have in your VSA. Any funds applied to a current booking(s) does not count toward this maximum.
QWhy can't I use my credit card?
ADebt doesn't promote wellbeing. As this program promotes saving for vacations,
you are transferring funds from your regular bank account to your Adestinn Vacation Savings account.
Think of it like a savings account that earns 50% interest for vacations.
QWhere does my money go?
AYour money goes into an FDIC Insured account at USBank.
QCan I get my Contributions out of the account?
AYes. You can request a refund of any or all of your unused contributions at any point without any penalties or fees. Any unused portions of your 50% Matching
Credit and any Vacation Bonuses or Vacation Rebates are non-refundable. To request a refund, click here (we need the request in writing/email).
You will need to log into your Adestinn account. (Note: you will lose the match on any refunded contributions).
QI found the same room for a lower rate at the hotel's website. Do you match the rate?'
ASome hotels offer special rates or rooms that are not made available
to third parties such as Adestinn. These are not available for our members to book through
the Adestinn web site. Remember, however, only Adestinn offers you the 50% savings match for
you when you book. You should always take this into account when you are comparing rates.
QWhat if I don't have enough savings to go on my vacation?
AAt the time of booking, PerfectSaver® will calculate additional
contributions needed to insure you have enough savings to cover the remainder of the booking. Your
contributions will be calculated so your vacation is fully funded 10 days prior to arrival.
QWhat if I have to cancel my trip?
AWhen you are booking your vacation pay close attention to
the cancelation policies of the hotel. Provided you are within the time
allotted for canceling the booking based on the hotel's cancelation policy you can cancel
your trip without penalties or problems. Adestinn always shows a hotel's cancelation policy
before you book your hotel, it is important that you read these policies before
you finalize your booking. If you cancel after a hotel booking policy's grace
period, you will be subject to their cancelation policies.
QDo I pay anything when I arrive at the hotel?
ASome properties require special taxes and fees to be paid at check-in.
Adestinn makes a good faith attempt to show members these things at time of booking so there
won't be any surprises.
The hotel will need a credit or debit card to cover incidentals (movies, internet, etc). When
you check out, the hotel will send Adestinn an invoice for your stay and we will use the funds
in your account to pay the invoice.
QWhat if I leave my job?
AAdestinn ‘grandfathers in’ any member who wishes to remain in the program.
If you choose to stay, you will continue to enjoy all of the benefits of the program without
interruption: any money in your Adestinn Vacation Savings Account remain for you to spend, your
automatic transfers will continue uninterrupted, and you will continue to receive the 50% match
on additional contributions. We do ask that you make sure that your contact email and phone number
are not associated with your former employer so we can reach you directly.
You may also choose to close your account. If you do, send an email to
to request
the account closure.
QWhat if I die?
AYour next of kin, executor, or financial power of attorney may
contact Adestinn's Member Support team at
with proof of death or hospital medical death certificate. Any booked vacations will
be canceled and any cancelation fees assessed. Any remaining refundable cash
deposits in your Vacation Savings Account will be returned without interest by
direct deposit into your linked bank account. The 50% Savings Match and any Bonuses
or Rebates will be forfeited. If it is not possible to return remaining refundable
cash deposits in your Vacation Savings Account by direct deposit into your linked
bank account other arrangements may be made, however additional documentation may
be required.
QHow do I close my account?
A
To close your account, please contact Adestinn's Member Support team at
from the e-mail address listed in your account with
your request to close your account. Make sure to include your user name to insure
we have the correct information to identify what account closure is being requested.
You can close your account and request a
refund of your savings at any time. There is no penalty or fee for closing your
Vacation Savings Account. Any booked vacations will be canceled and any cancelation
fees assessed. Any remaining refundable cash deposits in your Vacation Savings
Account will be returned without interest by direct deposit into your linked bank
account. The 50% Savings Match and any Bonuses or Rebates will be forfeited. If it
is not possible to return remaining refundable cash deposits in your Vacation Savings
Account by direct deposit into your linked bank account other arrangements may be made,
however additional documentation may be required.
Hotel Arrival
QWhen I checked in I was asked for a credit or debit card. I thought my room was fully paid in advance. Why does the hotel need a card?
AWhen you check in to the hotel you will be asked for a credit or debit card
to cover any incidental expenses you may incur during your stay such as room service, bar or restaurant
charges, spa services, movie rentals, etc. This is standard practice at most properties.
In addition, some properties have extra charges such as resort fees and miscellaneous taxes that must be
paid directly to the property at check-in. You cannot use your Adestinn savings to pay any of these charges.
Adestinn will always inform you of the amount of these extra charges at the time of booking, but the actual
amount may vary at time of check-in.
QI just checked into my hotel, and I was informed that there will be a hold placed on the card. Why is this?
APlacing a credit hold is standard policy for most hotels as insurance to cover incidental expenses (movies, minibar, etc). The amount of this hold is set by the individual hotel but is typically $100 to $300. For credit cards, it is important to understand that the hold is not a transaction; nothing will be charged to your card unless you incur incidental expenses. The hold usually lasts 1-2 days in the best case, but 3-5 days is a more realistic expectation.
QI was informed that the hold on my debit card might last significantly longer than 3-5 days. Why is this?
AA debit card hold can last up to 15 days. Your bank determines the length of the hold. Holds on your debit card could lead to overdraft charges if you are unaware of the full implications of the hold, or if you do not realize that it has been placed on your card. To avoid this, it might be wise to use a credit card instead of a debit card for incidentals incurred during your visit.
QAre early departure penalties charged?
ASome hotels charge an early departure penalty, especially all-inclusive
resorts. Most hotels with an early departure penalty will be willing to waive the penalty in the case
of a family emergency. Let Adestinn's Member Support know by writing to us at
that you
checked out early so that we can properly credit your account.
QWhat are the cancelation policies?
ACancelation policies will be given to you
when you book through Adestinn. Read the cancelation policy at the time of booking so that you are prepared
if you need to cancel your stay. Be aware that some hotel bookings require you to have at least 100% of the
cancellation penalty amount in your Vacation Savings Account before making the booking.
The typical penalty for canceling a booking within the cancelation period is the cost of one night's stay
plus taxes. If a cancelation penalty is imposed by the hotel, the amount will be automatically subtracted
from your Vacation Savings Account balance.
QWhat is the minimum age requirement to book a hotel room?
AIn most cases, you must be 18 to rent a hotel room in the US, but some hotels have a higher age requirement. These requirements can range from anywhere from 21 to 25 years old.
QAt what age can children stay for free?
A
Many hotels do provide free lodging for children accompanying an adult. The ages and fees at which these services
are provided differ greatly from hotel to hotel.
When you book your room using your Adestinn membership, you will specify the number of adults and children staying
and the age of the children and the total nightly room rate displayed will reflect the number of travelers entered.
QWhat should I remember to bring with me upon arriving at my hotel?
ABring a Photo ID—the majority of hotels require that ID be presented when you check in.
QWhen I arrived I was told that there was no room available. I thought I had a confirmed booking, what's going on?
A
On very rare occasions, hotels will not have a room available when you check in. This could be due to any number of
circumstances, many out of the control of the hotel such as a power outage, a water main burst, a hot water tank
malfunction, or weather damage. Overbooking may also be at fault.
In all of these cases, the hotel is responsible for finding you equal or better accommodations, and will also provide
you one phone call and transportation to your new accommodations at no extra cost. You will only be charged for your
original booking from your Vacation Savings Account, even if the price of your new accommodations is higher. If you
find yourself in this situation and you have any questions or concerns, please contact Adestinn Member Support at
.
QCan I still earn hotel reward points if I book through Adestinn?
APolicies regarding hotel reward points vary from hotel to hotel. It is at the discretion of the hotel to honor reward points for a booking made through a third party. Present your rewards card to the front desk on check in and the hotel will honor it if that is their policy.
QWhat sets an accessible hotel room apart from a regular one, and do I have to be handicapped to book one?
AAccessible rooms may be a bit bigger, and allow for a lot more space for wheel chairs to maneuver around, as well as grab bars for the tub or shower. A shower may also include a seat, and the toilet seats may be raised as well. Teletypewriter phones, visual or flashing fire alarms, and vibrating alarm clocks may also be available for the deaf. There are a limited number of rooms of this type and in general, if you don't need one you might want to keep them available for those that do. Most hotels allow non-handicapped customers to book accessible rooms and may assign one of them as your room upon check-in.
FareHarbor third-party activities
QWhat do I do about an issue with an activity I booked through FareHarbor?
AYou will need to contact the activity vendor directly about any issues you have in regard to activities you booked through the provided FareHarbor interface. Contact information will be provided from the vendor once an activity booking is made.
QHow do I pay for activities through FareHarbor links provided at Adestinn?
AFareHarbor collects payment via credit card at the time of activity booking and pass those funds to the vendor.
QCan I use my VSA to pay for a third-party activity?
ANo money or matching credits in your VSA can be used for this. Payments for all third-party activities booked through FareHarbor are paid directly through FareHarbor.
QWhat if I have to cancel my booked activity; are there cancellation penalties?
AYou will have to check with the third-party activity vendor to see what their cancellation policy is.
QCan I book an activity if I don’t book my hotel through Adestinn?
AYes, absolutely. The third-party activities are booked through FareHarbor. Other than providing you with a link to these activities, Adestinn has no relationship with these third-party vendors.
QI had questions on a tour/activity. Who can I call?
APlease reach out to the third-party activity vendor directly. Contact information can be found on your confirmation email.
QI'm waiting at the pick up location, but don't see anyone. What should I do?
APlease check your confirmation email. Contact information should be listed there.
QHow can I get a copy of my receipt/itinerary?
APlease check your confirmation email. Your receipt and itinerary should be listed there, as well as contact information should you need further assistance.
Search Map
QWhen I zoom in on a hotel, how do I know what region I am in and how do I search that region for property options?
ASelect a property and then click on "explore a Different Hotel" and the search area will be populated with the region name.
QWhen looking at the map, sometimes I see red pins and black beds at the same time. Why is this?
AWhen zoomed out far enough on the map, we show pins for the different regions. When there is a property that is likely to have a room available and it is not part of an existing region, we show a bed for that property.
QWhy can't I see the map on the Destination Search page?
AThere is a toggle switch for turning the map on and off. It is located right under the "Destination" text box. When this is slid to the left, the map will not show. In this case, click on the switch and the map should come back.
QWhen I click on a region pin on the map and then click "Search", why don't the hotels shown on the map and in the search results always match?
AThe map is a representation of where we have good reason to believe there will be rooms available at the some properties shown. This information is gathered on a weekly basis and isn't always up-to-date. When you click on "Search" button, the hotels shown are current as to room availability. As rooms can come and go quickly at some properties, there may not be a room available by the time you click on the property and get a list of available rooms. This is unlikely but can still happen.
QWhen I change the date in the "From:" box, why do the available hotels sometimes change in the map?
AWe gather data and display it based on the From and To dates that are entered. The data we use to populate the map is based on a one night or a three night stay. As the dates are modified, we update the map with the best matching set of data we have. To see what is currently available for your date range and number of travelers, clicking the "Search" button will pull real-time data and provide the most accurate results.
QWhen I click on the "Re-Center" button, why does the "Destination" information disappear?
AThe "Re-Center" button acts like a map reset to put it back into its default state. The "Destination" box is cleared and the zoom level is reset over the lower 48 states.
